Frequently Asked Questions
Everything you need to know about your Gandys order and our sustainable fashion mission.
What is your shipping policy and how long does delivery take?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How can I return or exchange an item?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express. You can also checkout securely using PayPal, Apple Pay, Google Pay, or interest-free installment plans via Klarna.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are Gandys products ethically sourced?
Sustainability is at our core. We use organic cotton, recycled polyester, and ensure all our manufacturing partners adhere to fair labor practices and environmental certifications to minimize our footprint.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.